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Organization & Personnel -- Organizational Command & Control
The ability to provide timely and visible leadership during a crisis is important to the safety and welfare of the personnel and the public, and is vital to the initial response, crisis management, and ultimately, the long-term viability of the enterprise. Communication with critical information sources, first responders, civil authorities, facilities personnel and utility providers sets the stage for proper assessment of the incident and its impact. Communication with staff members allows the flow of vital information to ensure safety, security and proper response to the crisis. Communication with clients, business partners and stakeholders is key to preserving the reputation and marketability of the enterprise. Communication with key vendors, outside service providers and other third parties is vital to establishing smooth and continued operation of business and the avoidable consequences of a poor response to an unplanned event.
Organizational Command and Control must be achieved quickly at the time of crisis. An emergency communication capability and documented Crisis and Emergency Response Plans are the top priorities required to assure the safety of personnel and future viability of the enterprise during and after an emergency. Establishing, testing and maintaining Crisis Management and Emergency Response Plans are key criteria in all accepted standards and guidelines and regulations (i.e. BS 25999, ANSI NFPA 1600, FFIEC, HIPAA, NASD & NYSE) for best practices in Business Continuity Management.
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Strategy