Process Realignment

Client Need Summary:

As companies strive to provide more service to a larger selection of clients, they often sacrifice efficiency for the sake of expediency. As a result, the new service may not utilize any of the existing systems or applications. If continued, corporations will have multiple applications performing up to 80% of the requirement, but no single application performing at 100%. Data is often re-entered into the different systems, compounding human error possibilities. Process realignment is a logical way to validate business efficiency.

Approach:

Process realignment involves a concentrated review of a specific process :

• Selection of a core process that will ultimately affect other processes upstream.
• Investigation of how information is collected for this process and how it is entered into the "system".
• Determination of what application(s) utilize this information and what the downstream dependencies are.
• Determination of what other processes use this same information and whether the information must be manually entered in any other system.

The Solution:

Efficient, cost-effective processes allow businesses to maintain their competitive advantage, with potential savings on infrastructure requirements in the production environment.